Frequently Asked Questions

Answers to the questions we get asked most. If yours is not here, email support@hathasoda.com — we usually reply within one business day.

Ordering & shipping

Where do you ship?
Hathasoda currently ships only to delivery addresses within the United States. We do not accept international orders at this time.

How much is shipping?
Shipping is free on every order delivered within the United States.

How long will my order take?
Orders are normally prepared for shipment within 1–3 business days, and estimated carrier transit time is 3–7 business days after that. Delivery dates are estimates, not guarantees. Full details are in our Shipping Policy.

Can you ship to a P.O. box or an APO/FPO address?
Please give us a physical street address at checkout. If you need a P.O. box or an APO/FPO/DPO address, email us before ordering so we can confirm whether delivery is possible.

How do I track my order?
We send a shipment confirmation email with tracking information when your order ships. Tracking activity can take a while to appear after the carrier first scans the package.

CO₂ cylinders

Is a CO₂ cylinder included?
No. A CO₂ cylinder is not included with any Hathasoda machine, and we do not sell cylinders.

What kind of cylinder do I need?
A standard 60 L screw-in cylinder with a Thread 21-4 connection. Quick-connect and snap-in cylinders — the push-and-click kind — do not fit a screw-in machine. See our CO₂ compatibility page before you buy one.

I already own a cylinder. Will it work?
If it screws in and is marked Thread 21-4, yes. If you are not sure, email us the marking stamped on your cylinder and we will tell you before you order.

Using and cleaning

What comes in the box?
The machine, a 1 L carbonating bottle, a 0.6 L carbonating bottle and a quick-start guide.

Can the bottles go in the dishwasher?
The bottles are top-rack dishwasher friendly. Rinse them after use and never fill above the max line. Wipe the machine body itself with a soft, damp cloth.

What are the bottles made of?
BPA-free PET, with a detachable stainless-steel base so the two materials separate for recycling.

Can I buy spare bottles?
Yes — see Accessories. Check the listing for machine compatibility before ordering.

Returns & support

Can I return it?
You can request a return within 30 days of delivery. The machine needs to come back complete, in like-new condition and in its original packaging. Full terms are in our Refund and Return Policy.

Who pays for return shipping?
For a change-of-mind return we send you a prepaid, trackable label and deduct the actual label cost from your refund. If the item arrived damaged, defective or incorrect, we cover the return shipping.

Is there a restocking fee?
No. We do not charge a restocking fee on an eligible return.

My order arrived damaged. What do I do?
Email support@hathasoda.com — if you can, within 48 hours of delivery — with your order number, a description of the problem and photos of the product, the shipping carton and the internal packaging.

How do I reach a person?
Email support@hathasoda.com or use the form on our Contact page.