Refund policy

Refund and Return Policy

Last updated: August 28, 2026

This policy applies to products purchased directly from www.hathasoda.com.

Return Window

You may request a return within 30 days after your order is delivered.

To start a return, email support@hathasoda.com with your order number, the item you wish to return, and the reason for the return. If your return is approved, we will provide return instructions and the applicable return destination. Please do not send a product back before receiving return authorization.

Return Eligibility

To qualify for a return, the product must:

  • Be returned with the machine, the included PET carbonation bottle, and all other components originally included with the order;
  • Be in clean, dry, and like-new condition, with no damage beyond what is reasonably necessary to inspect or test the product as intended;
  • Be returned in its original packaging, including protective packaging materials; and
  • Include proof of purchase from www.hathasoda.com.

Original packaging is required because the machine must be protected during return transportation. If your packaging was damaged during the original delivery, contact us before returning the product.

Return Shipping

For returns that are not caused by an incorrect, damaged, or verified defective item, HATHASODA will provide a prepaid, trackable return label and deduct the actual label cost from your refund. HATHASODA covers return shipping for an incorrect item, damage in transit, or a verified product defect.

Return packages must use the method provided or approved by HATHASODA. HATHASODA is not responsible for returns sent to an unauthorized destination or without a trackable shipping method.

Restocking Fee

We do not charge a restocking fee for an eligible return that meets this policy. If a product is returned with missing components or damage beyond reasonable inspection or intended testing, we may deduct only the documented loss in value, where permitted by law, after explaining the deduction to you.

If a returned product is missing components or has damage beyond reasonable inspection or intended testing, any proposed deduction will be explained before the refund is completed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If the product is damaged in transit, appears defective, or is not the item you ordered, contact support@hathasoda.com as soon as possible. If possible, contact us within 48 hours of delivery and include:

  • Your order number;
  • A description of the problem;
  • Photos of the product, shipping carton, internal packaging, and shipping label; and
  • Any other information reasonably needed to review the issue.

Please retain the product and all packaging until we provide instructions. For a verified damaged, defective, or incorrect item, HATHASODA will provide an appropriate remedy, which may include replacement, repair where applicable, or a refund, at no return-shipping cost to you. Nothing in this policy limits rights that cannot legally be excluded.

Items That Are Not Eligible for Return

A return may be declined if:

  • The return request is made after the stated return window;
  • The product was not purchased directly from www.hathasoda.com;
  • The product is missing the machine, included PET carbonation bottle, or other originally included components;
  • The product has been damaged through misuse, accident, unauthorized modification, or use contrary to the product instructions;
  • The product is returned in an unsanitary condition; or
  • The product is sent back without prior return authorization.

Refunds

After the approved return is delivered, we will inspect it and notify you whether the refund has been approved. Approved refunds will be submitted to the original payment method within 5 business days.

Your financial institution may take up to 10 additional business days after the refund is submitted to post the credit to your account. HATHASODA cannot control bank or card-network processing times.

The refund will be based on the amount actually paid for the returned product, including applicable refunded sales tax, less any return-shipping cost or other deduction clearly permitted by this policy.

Order Cancellations

If you need to cancel an order before it ships, contact support@hathasoda.com as soon as possible. We will try to accommodate the request, but cancellation cannot be guaranteed after fulfillment has begun. If an order has already shipped, the standard return process applies.

Warranty Claims

The return window is separate from any HATHASODA limited warranty. Where a limited warranty applies to your product, its duration, coverage, exclusions, and remedies are governed by the written warranty terms provided with or posted for that product. Warranty rights do not replace any rights available under applicable law.

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